Please ensure that the service you use covers the value of the goods in the parcel. It is your responsibility to ensure that the item is returned to us in a safe and secure manner, we suggest that you use a recorded postal/courier service.When returning your order under warranty please make sure any items of clothing, footwear or bikes have been suitably cleaned – failure to do this may delay or invalidate your warranty claim.Try and keep packaging intact as damaged packaging may invalidate your right to a refund.Always hold on to your packaging (including bike boxes) until you are completely satisfied with your purchase – we cannot accept returns without this.Please note that bikes must be returned in a securely-packaged bike box.We are unable to offer a refund without proof of purchase.We cannot accept returns without a completed returns form – items received without the correct paper work will delay the returns process.We are unable to offer a return on items that have been bought in the sale, gift voucher's or store credits can be issued.We are unable to accept returns where the goods or packaging is lost, damaged or not in the condition you received it in.Please note that bikes must be returned in a securely-packaged bike box.We cannot refund your return postage if you have changed your mind or ordered incorrectly.Refunds will only be returned to the original payment method – this may take up to 10 days to appear depending on how you paid.We will only refund return postage costs on damaged/faulty goods (a postage receipt will be needed).
We will only refund return postage costs on damaged/faulty goods (a postage receipt will be needed).
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